Learn how we shape
a client’s People Experience…
Last updated on : May 6, 2025
We help clients to understand and respond to human needs, whilst optimising experiences across physical and digital realms
Our objective is to support organisations to create experiences that provide their employees with everything they need to perform at their best.
Experience Strategy
- It’s more than managing the user experience. It’s about creating value during the moments that matter most to the end user along their journeys. We co-create and design positive Omnichannel Engagement experiences at every user touchpoint and embed ways to measure and adapt to change ensuring a seamless and frictionless experience in the world of hybrid work.
Health & Wellbeing Strategy
- Delivering holistic health & wellbeing strategies (physical and mental) to help clients differentiate from their competitors and attract and retain top talent. We do this by partnering with leading-edge technologists and researchers to deploy sophisticated diagnostic tools that enable us to understand, analyse and compare science-based metrics before designing new processes, procedures, technologies and experiences that are effective across working environments.
Diversity, Equity and Inclusion Strategy
- Developing strong, long-term portfolio strategies that create inclusive workforce experiences and environments to enhance the impact of social change. This is key to attracting and retaining diverse talent and drives innovation and performance through a more productive, happier and more engaged workforce. Our suite of offerings enables organisations to develop a holistic platform for DEI and sustain continued success.
Job Types & Personas
- Ensuring the right person does the right job and has the experiences and spaces they need to remain engaged and work at their best. Co-creating with clients, we select the most appropriate job type and persona framework and produce comprehensive job types and personas to map the experiential and environmental needs of employees, then develop workforce experiences that empower clients to achieve retention and productivity targets.
Our Methodology – Human Centred Design
- Solving client challenges by embracing a human-centered approach, putting people at the centre of the development process. Human Centered Design is a Process, Set of Tools, Skill and most importantly, a Mindset.
JLL Future Labs (coming soon)
Organisational Experience (coming soon)
Highly experienced team with leading subject matter experts
- Our global team of 80 expert consultants has extensive background working with companies of all sizes in the key areas of experience, health and wellbeing, DEI, technology and broader HR principles .
Active partnerships
- We collaborate with specialist companies to ensure we bring the latest thinking and solutions to the table .
Global coverage combined with extensive regional knowledge
- Our expansive footprint and collective experience ensure solutions are tailored to local cultures and ways of working.
Unparalleled knowledge of real estate
- Our comprehensive range of services across the real estate lifecycle provides the perfect platform to understand the main drivers of people experience .
Data-drive approach
- We use diagnostic tools and science-based approach to identify opportunities and create actionable solutions that help clients to become more agile, attract and retain talent .
- We partner with our global research team, who cover 54 countries and 174 local markets, to investigate the social values of responsible real estate
- We collaborate with clients to create a sustainability roadmap as part of an ESG strategy, leveraging the knowledge and experience of over 100 dedicated sustainability professionals situated across 11 countries in the region
- We leverage our expansive workplace advisory experience with our focus on the workforce to future proof and position clients ahead of the competition
- We have conducted a portfolio assessment of 50+ offices around the world for a Global Energy company under the perspective of our DEI standard for the Built Environment, delivering a gap analysis between the current state and the desired one
- Our People Experience Practice is part of the Global Consulting team consisting of 330 consultants around the world delivering client engagements in 121 countries
Experience Diagnostic
Quantify the maturity of clients’ experience offerings in under 4 weeks. Outputs include tangible metrics and scores, identification of tactical and strategic improvement opportunities, and portfolio-level benchmarks that address employee perception, location, department and ethnography.
JLL Think
Examine the cognitive experience of work to understand how and where your people do their best work. The innovative solution provides organisations with evidence-based performance metrics for employee productivity and wellbeing, and delivers the insights required to align and design the experience of work to core business strategies.
Virtual realms (Powered by Spatial + Miro)
Collaborate test solutions with clients in digital spaces that simulate real-world environments or create entirely new ones. Co-create more engaging and memorable experience that makes it easier for diverse and distributed stakeholders to participate in the engagement process. Deliver enhanced visualizations that provide clients with immersive and interactive representations of concepts and recommendations.
- How are you making progress on the Social objectives of your ESG strategy?
- How are you creating inclusive experiences and environments for your people and customers?
- How are you creating integrated experiences for your people and customers?
- How do you bring your culture to life at work?
- How do you align the experience of work to business strategies?
- How would you rate the experience of hybrid work for your people, including frontline workers in technical environments such as labs, retail, education, manufacturing, and logistics?
- Are you experiencing issues attracting or retaining the right talent?
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