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Last updated on : November 19, 2024

Eliminating downtime, driving efficiencies and optimising total cost of ownership with the best in class data centre operations

We have decades of experience in managing mission critical environment management (CEM), including large data centres, trading floors, and clean rooms. Backed by a CEM platform aligned with the UpTime Maintenance & Operation (M&O) operational philosophy, enabled by the industry’s leading technology and analytics, our global team of experts support every aspect of data centre operations, while mitigating downtime and optimising total cost of ownership.

We are essentially a one-stop service provider for data centre management, employing technology and expertise to provide clients with stability, cost efficiency and peace of mind.

What are our capabilities?

Reliability and risk-centred maintenance
Deploy sophisticated technologies and analytics to manage individual asset condition and operational efficiency

  • Our unique maintenance programme based on equipment configuration and reliability needs, utilises a streamlined, scalable and customizable reliability-centred and risk-based maintenance approach on the right equipment at the right time

Strategic asset management planning
Deliver efficient maintenance and asset investment strategies as well as a robust framework to help meet critical asset performance metrics and operational cost efficiencies

  • An end-to-end asset management planning solution that is aligned with the client’s data centre strategy and goals, optimising Total Cost of Ownership and increasing uptime

Capital asset renewal
Create and execute data driven forecasts to optimise facility performance and proactively manage capital spend, providing

  • A closed loop process whereby we input data from facility condition assessments and predictive analytics technology directly into the data centre’s lifecycle asset management ecosystem, providing visibility into the entire infrastructure from the building level down to a single asset with a prioritised asset renewal plan

White space management
Deliver white space operational and Infrastructure management solutions, governance and capacity planning and focused training for all account resources

  • Combination of our broad knowledge, breadth of expertise and strategic partnerships to provide any client with unprecedented service and support, in accordance with industry best practices and standards, following ITIL guidelines where appropriate

What makes us special?

A proven, trusted partner

  • With decades of experience, we have a successful track record of powering outcomes for the world’s leading data centre users and operators

Data and technology platforms

  • We automate processes to help reduce the leading cause of downtime, human error, while providing unparalleled performance data

Top data centre talent, all in-house

  • We have world’s largest bench of certified data centre specialists, widely regarded as the leading experts in the market and backed by our global online, multi-language, industry recognised training platforms

Energy and sustainability expertise

  • As the only real estate partner with comprehensive energy and sustainability capabilities tailored specifically to data center operations, we can play a key role in meeting ESG targets for a sector accounting for 4% of carbon emissions

Why can we be trusted?

  • Local boots on the ground across Asia Pacific with over 250 primary data centres under management
  • Global bank’s data centre portfolio under our management for 10+ years, resulting in zero outages while working towards net zero target
  • A team of 6,000 critical environment engineers, all required to complete a minimum of 20 hours training annually
  • Average of 10-15% operational expenditure savings achieved
  • Long-standing partnerships with clients, often extending decades at a 98% retention rate
  • Our certified experts and advisors bring local operations up to global sustainability standards and benchmarks with critical connectivity to facilities across Asia Pacific – and have Achieved 93.8M lbs. reduction in CO2 emissions

How are we powered by technology?

Corrigo
JLL’s computerised maintenance management system (CMMS) uniting operations, asset and work order management, maintenance and analytics

  • Delivers real time flow of information form work order through invoicing and payment remittance, driving substantial cost savings
Watch the Video

MCIM
In partnership with the industry’s top cloud-based operations platform and designed for critical environment maintenance, MCIM centralises and standardises facilities data, while automating FM operations

  • Optimises the total cost of ownership and minimises the risk of human error that can lead to costly downtime
  • Provides data in clear, easily-accessible dashboards with benchmarking of industry knowledge base, e.g. .asset failure rates

How can you engage a client?

  • What role do your data centres play in your business? Is it a core part of your business or ancillary?
  • Do you have the visibility you need into your data centre operations?
  • What are your biggest challenges when it comes to your data centres?
  • Have you experienced an outage or anything less than 100% uptime recently? What caused it? And what was the impact of the outage?

Where can you learn more?

Sites

Corporate Website
Global Data Centre + SharePoint

Training

Data Centre + Sales-Solution E-Learning

Videos

Data Centre +

Let’s Talk