Find out how we deliver
Soft Services…
Last updated on : October 23, 2024
Ensuring the functionality, comfort, safety and efficiency of the workplace with cost-optimised, dynamic delivery of services
Our soft services offering blends human, digital and experiential elements to achieve optimal financial and operational results, while also enhancing the experience and productivity of end-users. We are responsible for the overall management of the facilities, integrating a broad spectrum of services delivered either by our own employees or contracted third party providers. Depending on client needs, our team often partner with colleagues in Experience Services, Engineering Services and Sustainability to design and deliver a total solution.
Throughout our operations and supply chain, we seek to maintain the highest ethical standards and prevent incidents related to modern slavery (including forced labour) and child labour, unacceptable working conditions and safety risks, discrimination and prejudice against individuals and vulnerable groups.
Our clients include corporations and institutions across various sectors such as Education, Technology, Banking and Financial Services, IT Services, Business Process Outsourcing, Industrial, Life Sciences, Consumer and Manufacturing.
Janitorial services
- Partner with cleaning contractors to deliver cost-optimised and cleaning solutions that meet defined standards across a variety of spaces, such as conference rooms, lobbies, dining areas, lifts, restrooms and more
Landscaping
- Partner with service providers to deliver the full spectrum of landscaping services and cater to location-specific requirements and budgets, e.g., design, maintenance, tree care, weed management, storm preparedness and response, and exterior upkeep
Pest control
- Provide oversight of pest management services through our qualified subcontractors who bring technical advice, routine inspections and remedial services, wherever needed
Waste management
- Oversee waste segregation at source, schedule collection according to agreed cycle time, manage vendor licenses, update guidelines based on regulatory requirements, and leverage camera-based technology to monitor contamination and track fill levels for savings optimisation
Security
- Provide on-site security management services with trained personnel managing access controls, providing surveillance services, monitoring CCTV and control panels and acting as key members of emergency response teams
Mail services
- Ensure reliable and safe receipt/delivery of mail and parcels with services delivered by teams trained in customer service, safety, security and mail screening techniques, e.g., sorting, security screening, delivery/pick-up, full chain of custody tracking and messenger services, printing, copying, binding/finishing
Snow removal
- Manage snow removal programmes for private and public buildings and campuses, which are resourced with our own on-site facility and custodial teams and for larger events, with added capabilities of contracted snow removal service providers
Sustainable practices
- We embed sustainability as much as possible into our services, creating and implementing industry-leading strategies, tools and solutions that can help our clients achieve their sustainability goals
Human-centric approach
- People are at the centre of everything we do to, enabling productive collaboration, meaningful social engagement and a sense of belonging
Technology enabled
- Using industry leading technology capabilities, integration and advisory services, we digitise processes, capture and govern data and enable actionable insights that help clients drive the most value from their spaces
Safety, risk and compliance culture
- We focus on strong governance and enterprise risk management practices in addition to a culture that gives importance to compliance and ethics
Global Centres of Excellence
- Our collective of industry-experienced SMEs, covering all major operational components of facility management, including Critical Environments, HSSE, Transport, Technology, Compliance and Ethics, Transition, HR, Risk Management, and Engineering and Operations Solutions(‘EOS’)
Client relationship management
- Our account teams operate in a matrixed environment with structured interactions and support from corporate resources, ensuring strongly coordinated superior client service
- In Asia Pacific, our Facilities Management team serves over 470 regional clients, managing over 535 million square feet of space and US$3.9 billion in operating expenditure (2023)
- We employee over 15,300 professionals across the region (2023)
- We manage over 16,500 sites across 20 countries in Asia Pacific (2023)
- We have been names Asia Pacific Facilities Management Company of the Year by Frost & Sullivan for five consecutive years
Marketplace Solutions
E-commerce solutions for ordering and invoicing products with quick and easy access to JLL-leveraged pricing from national manufacturers and suppliers
Corrigo
Industry-leading platform supporting every stage of the facilities management process, from work order creation through invoicing , ensuring efficiency, transparency and compliance across work order processes
JLL Check
Mobile-first technology powered by GoSpotCheck with real time visibility and alerts into soft service performance, improving governance and reporting for service delivery across our self-performed and third-party services
Azara
Purpose-built and secure CRE data and insights platform that delivers an end-to-end view across apps that manage the client’s value chain and uses AI to highlight opportunities and risks in real time
Canopy
Our proprietary sustainability tech platform that centralises utility and environmental data to more efficiently manage and monitor cost and performance, allowing companies to quickly pinpoint opportunities to optimize sustainability performance
IntelliCommand
A commissioning platform that delivers real time monitoring and control of building systems from a remote facility, allowing JLL to reduce energy usage and avoid costly shutdowns
- What does a resilient workplace look like to you?
- Are you optimising your costs across operations and maintenance?
- How are you measuring the success of your workplace?
- Do you have a reporting tool in place?
- How are you managing your data and systems?
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