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Last updated on : October 22, 2024

Appraising building performance relative to industry peers

We use benchmarking to help our clients analyse and improve both the financial performance and service levels of their real estate operations. Our strength and global scale will provide you with the broadest access to benchmarking information in the marketplace.​

We design a benchmarking program specifically for a client, and there are many dimensions in which benchmarking can be undertaken: against peer companies, best in class companies, the market in which you operate, sector, and over time. It is also important to benchmark not only metrics, but also the way in which processes are managed within a company. The value of annual comparison as a benchmarking tool should not be underestimated. ​

What are our capabilities?

Human Experience (HX)

  • Customisable HX survey with market benchmarks – enables clients to future plan effectively by understanding the impact of remote working, technology, collaboration, well-being and more on their workforce

Portfolio Optimisation

  • Clear comparisons and insights into client’s use of space, including valuable cost metrics (e.g. cost per person, cost per desk and cost per sqm) benchmarked against the market – enables clients to integrate flexibility and improve planning

Operational Efficiency

  • Analysis of facilities management operations with peer comparisons to identify inefficiencies – at a building, service line or portfolio level – helping to reduce costs and streamline performance

Sustainability

  • Assessment of environment performance through critical insights, analysis and benchmarking of key sustainability metrics, including energy, waste and water usage

What makes us special?

Trusted globally consistent benchmarking methodology

  • Our renowned methodology – the GEMCode – in use for over 20 years by Fortune 500 clients around the world

Coverage of major industries

  • Our extensive data across a wide of range of industries and asset types, including financial services, life sciences, retail and technology, as well as retail outlets, offices and laboratories

Unmatched benchmarking data

  • Market comparisons from over 25,000 properties in 120 cities across 48 countries, totalling more than 1 billion sq ft globally

Combined real estate and data science expertise

  • Our specialist team of data scientists, consultants and analysts work together to extract critical insights and set them in real estate context

Why can we be trusted?

  • Over 130 years of combined team experience and over 25 years of operating as a real estate benchmarking service provider
  • Within Work Dynamics we manage in excess of US$6.8 billion of spend globally, giving us extensive data to benchmark market rates for services (2023)
  • We provide benchmarking services for 93 clients globally covering 871 million sq ft of space across 174 cities in 59 countries
  • Our Human Experience survey has been developed through a 10-year global research programme on the future of work, and contains insights from 40 countries
  • Our longstanding working partnership with a global life sciences business to make their office a great place to work has resulted in a 50% improvement in workplace experience and reduction of footprint by 863,000 sq ft
  • Our rationalisation recommendations for a global bank has generated $750,000 in savings

How are we powered by technology?

Dashboards
We deliver dashboards through Tableau and HX surveys on Qualtrics.

How can you engage a client?

  • Do you know how efficiency you are compared to an external benchmark of your peers in the same markets?
  • Can you demonstrate the value RE delivers to the business?
  • Do you know how to maximise the impact of capex spend on your end users office experience?
  • Do you know how to improve your employee’s experience?
  • Are you providing the right kind of space and amenities for your employees?
  • Do you know what hybrid means to you, your people and your office portfolio?
  • Do you know where you can make the greatest savings in your portfolio?
  • Are you looking for your portfolio to be WELL accredited?
  • Do you know how your sustainability performance compares to others?

Where can you learn more?

Sites

Corporate Website

Videos

JLL Global Benchmarking Services

Let’s Talk