Find out how we deliver
Experience Services…
Last updated on : October 23, 2024
Improving human experience through a range of offerings – from in-house services to innovative digital solutions – to support employees wherever they work.
Employees are the heart of every solution we provide. Each client is unique, so we work within the organisation’s culture and provide the relevant services and space that help their people thrive.
Every partnership starts with conversation and collaboration to understand the client’s goals and vision for their workplace. For clients with defined strategies, we build targeted and pragmatic programmes that meet their needs. For clients still in the exploratory stage, our consulting team partner with them to co-create the vision and strategy based on emerging workplace trends, case studies and industry best practices.
We do not just advise. Our strength is in activating and continually optimising the programmes we run for clients. To ensure seamless rollout, implementation plans include programme management, training and communication. Our Workplace Analytics surveys then measure and analyse employee experience, giving us the baseline to benchmark and improve performance against peers. Finally, by piloting concepts and gathering feedback, we refine multi-site roadmaps that can be scaled across clients’ portfolios over time.
Workplace experience analytics
- Measures the employee experience, including perceptions of their workspaces (office and remote) and services that support them
Ambassadors and community managers
- Ensure employees have a smooth workday by easing administrative burden and seamlessly connecting them to the workplace
Food services
- Provide convenient on-site food and beverage offerings, including coffee/tea breaks, pantry snacks, vending, grab-and-go, and more
Guest services
- Provide hospitality standard reception and concierge services, ensuring employees and visitors feel welcome and comfortable
Meeting and event services
- Support all aspects of meeting planning and execution, make attendees feel at ease with face-to-face and hybrid events
Experience / Spaces
- Advise clients to explore pre-designed space concepts that enable rapid, cost-effective transformation of traditional office environments
Experience / Anywhere
- Provide a suite of services that address the growing demand for hybrid workplace support, enabling greater productivity, collaboration and wellbeing no matter where employees work (office or remote)
Experience / Wellbeing
- Deliver solutions that support holistic employee well-being, including health screenings and ergonomics trainings, which in turn mitigate health risks and reduce employee compensation claims
WE Act training
- Provide a unique customer-centric training programme that equips teams with fundamental skills to deliver a memorable human experience with every interaction
Human-centric
- Hospitality focused with a passion for delivering impactful experiences that keep employees focused, inspired and productive, enabling exceptional business performance
Resilient
- Over 2000 colleagues delivering experience services globally
Sustainable
- Commitment to best practices that meet client sustainability goals
Flexible
- Services and technology provide options to align with client culture
- We provide experience services to 136 clients globally
- We select talent with the competencies and behaviours to succeed now and in the future, and once onboard, they are trained to the JLL standards by one of our 30 certified trainers
- Over 12,400 colleagues and services partners have completed our Customer Experience (CX) training
- Strategic global partnerships with Compass. Aramark and Sodexo
The Hub
- Connects employees to a virtual community and marketplace focused on connection, collaboration, wellbeing and productivity
- Provides curated products and services in an easy-to-use digital platform, designed to enable work from anywhere
Workplace Experience Analytics
- Provides standards for measuring and analyzing employee workplace experience
- Enables clients to create a baseline, demonstrate improvement in performance and benchmark performance against peers, which are all critical to proving success and monetising the value of the client’s experience programme
Visitor Management Software
- Speeds up the check-in process and makes it easy to register guests
- Enables the reception staff to more seamlessly welcome employees and visitors while adhering to the customer’s safety protocols
Visitor Registration Kiosks
- Provides a self-service option for visitors for clients who want a hand-off solution to the check-in process
Desk Booking
- Provide seamless experiences to support Hybrid Work
Occupancy Sensors
- A range of solutions to identify and understand utilisation statistics to inform workplace management
Jet
- A hybrid workplace app that simplify office re-entry and blended working, delight users with an intelligent mobile experience, and integrates easily with existing workplace systems and tools
- Does your workplace deliver the differentiated experiences needed to attract and retain talent?
- Are you having any issues getting people return to working from the office?
- How would you rate the current experience people receive in your office/across your portfolio?
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